| The instructions provided are for Advanced Syncing the SkyBell. These instructions are meant for connections that require special port or for home networks that may have features/settings that prevent the basic sync from connecting. |
Information Required for an Advanced Sync:
Identify Your Gateway IP:
On iPhone - Connect to the network you are planning on syncing the Skybell with in Wi-Fi settings. Once connected, tap the blue “i” to the right of the connected networks name. Scroll down to "Router", and write down the IP Address listed to the right of the word Router.
On Android - Connect to the network you are planning on syncing the SkyBell to. Go to Settings, Tap Network & Internet, Tap Internet to see your list of Wi-Fi Networks. Next Tap the Gear Icon next to the network you are connected to. Scroll down, and you will see the word Gateway, and an IP address below it. Write the IP address down.
IP Address:
Use the first three sets of numbers from your routers gateway and 49 for the 4th number (e.g. if the gateway is 192.168.1.#, use 192.168.1.49, if gateway is 10.0.0.#, the IP would be 10.0.0.49) The goal is to assign an unused IP address. The IP range may be only 2-100, so if using 49 doesn't work, try another number between 2 and 100.
Subnet Mask: 255.255.255.0
DNS: 8.8.8.8
Troubleshooting the Advanced Sync:
LED Blinking Orange
If during an Advanced Sync, the SkyBell does not go past blinking orange, it means that the password is wrong or it is not WPA2 password encryption. Please verify that those two things are correct.
*Note: you may want to try a normal sync if this is the case, as it may have been stuck in blinking orange due to an incorrect password all along.
LED Alternating Green/Blue
This generally means that either the gateway is incorrect, or the IP address used is out of range.
First, verify the gateway is correct by making sure you are connected to the correct network when doing the above steps to determine the gateway.
If IP entered is in use or not available, try another number either higher or lower by a couple digits. The IP range may be only 2-100, so if using 49 doesn't work, try another number between 2 and 100.
If you need any further assistance or want someone to walk you through this process, please give us a call.