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Law Enforcement Request for Media Content

Updated

SkyBell Technologies Inc. aims to preserve customer privacy while cooperating with law enforcement. 

In the event of media request by law enforcement, SkyBell Technologies will require valid documentation authorized by a court of law requesting the retention of media/content.
Types of valid and legally binding requests include valid subpoena, search warrant, preservation request, or other court order. 

If the main SkyBell account holder is working in conjunction with law enforcement, it is possible for the account holder to download any pertinent media while logged into their SkyBell account providing the content was not manually deleted prior by the account holder or that the media was saved locally before the end of the accounts media retention window.

The SkyBell Managed Cloud Platform has a tier based media retention policy depended on the customer's service tier. 

Click Here to Learn More About the SkyBell Video Retention Policy

Video content that customers download and save to their local devices are under full control and management of the individual user who downloaded the media to their mobile device. 
SkyBell has no control or management of any media downloaded and saved on user devices.

SkyBell Technologies asks that all content requests by law enforcement be handled electronically via our ticket creation system. Ticket requests will be handled in the order they are received with an aim for turn around within a 48-hour period less Sundays and non-business hours.

To submit a law enforcement media request please click here to open a ticket

Please include the following information

  • Valid documentation authorized by a court of law requesting the retention of media/content.
    • Types of valid and legally binding requests include valid subpoena, search warrant, preservation request, or other court order. 
  • Date and time of requested media.
  • Model of SkyBell (Listed on the rear of the device or attach a photo of the unit) to aid in identification. 
  • Serial Number of the SkyBell (Listed on the upper rear of the device).

 

Please Note: 

The SkyBell in question may be in use with either Alarm.com (https://www.alarm.com) or Resideo (https://www.resideo.com/us/en/).

Each of the above companies have their own cloud hosting and retention policies, and the account may be located within their managed cloud storage networks. If the device in question is on their platforms, you will need to contact their support for assistance. Included are their contact details.

 

Alarm.com
Phone: 1-877-389-4033
Ticket: https://adc.my.salesforce-sites.com/ServicePublicSiteForm

Resideo
Phone: 1-877-271-8620 (Honeywell Support)

 

Any questions about the process, please click here to open a ticket 

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