How do I know which doorbell system I have?
One method is to press and hold the doorbell button and listen for the chime. If the chime hangs at “ding,” then the customer has an analog chime. If the chime plays a melody, then they have a digital chime. You may also remove the cover from the doorbell chime and see if a speaker is present. Digital chimes always have a speaker.
SkyBell HD works with analog and digital doorbell chimes. If you're working with a digital chime, then you must install the SkyBell Digital Doorbell Adapter. Analog chimes do not require any additional hardware.
What does a SkyBell Digital Doorbell Adapter Do?
The adapter acts as a bridge between the transformer and doorbell chime to supply power to SkyBell HD.
What happens when the SkyBell Digital Doorbell Adapter is not installed and I have a digital chime?
Failure to install the SkyBell Digital Doorbell Adapter can cause SkyBell to not power up.
Installing the SkyBell without the adapter may also result in the chime ringing continuously. Complete Digital Doorbell Adapter Instructions and troubleshooting here.
I have installed the SkyBell Digital Doorbell Adapter, but SkyBell HD is not powering up. What do I do?
If the SkyBell is not powering up after installing the adapter, check the adapter to confirm all wires are correctly and securely attached. Also check to make sure there is no damage present on the adapter. Once you have confirmed the adapter has been installed properly, and SkyBell HD is not illuminating, replace the adapter with a new one.
I have installed the SkyBell Digital Doorbell Adapter and synced SkyBell HD. However, when SkyBell HD is pressed, there is no sound coming from the chime. How do I resolve this?
If the chime is not activating when pressed, please confirm that “Digital Door Chime” is toggled to the on position in the app. Accessing the device settings menu in the SkyBell HD mobile application. In order for SkyBell HD to operate with their digital chime, the “Digital Door Chime” feature located in the SkyBell HD mobile application must be toggled to the "on" position at all times. If you want to silence the indoor chime, that specific feature is located in the device settings menu and is referred to as “Indoor Chime.”