A digital doorbell adapter is required for all digital doorbell chimes to work with SkyBell. Before beginning installation, it is important to ensure the power requirements are met. For information on power requirements, please click here.
SkyBell is compatible with analog (mechanical) and digital door chimes!
Identify if you have a Mechanical or Digital Door Chime
Press and hold the doorbell button. You will confirm there is a power supply present and also determine the type of chime the customer has. If the chime makes the “ding” sound and hangs, then the customer currently has an analog system installed. If the door chime plays a melody or you see a speaker for the chime, you have a digital doorbell.
Additional Resource: Identifying a Digital vs. Mechanical (Analog) Chime
If you have a digital door chime, you must connect a Digital Doorbell Adapter to your chime prior to installing a SkyBell device. The Digital Doorbell Adapter's main purpose is to regulate the power supply equally between the chime and the SkyBell, allowing the SkyBell to power up.
|
Digital chimes The SkyBell Digital Doorbell Adapter ("DDA") is required for a SkyBell when using an indoor digital doorbell chime. |
|
| Digital chimes typically play a melody when the doorbell is pressed and most often utilize a loud speaker. These types of doorbells are found in newer houses. | |
|
A SkyBell Digital Doorbell Adapter (DDA) is required for all digital doorbell chimes to work correctly with the SkyBell device. |
|
| Mechanical chimes | |
| Mechanical chimes have two (2) plungers that make the traditional "Ding Dong" sound when the doorbell is pressed. If you take the cover off this is generally what it would look like. | |
-
Door chimes consisting of a bell and hammer are not compatible with SkyBell. This is because once the SkyBell is connected to power, it will send power to the chime causing it to ring continuously. These types of chimes are common in older buildings and in Europe.
- SkyBell is not compatible with intercom systems and pipe style crimes. There are no plans to integrate with intercoms or pipe chimes.
Installation
The SkyBell Digital Doorbell Adapter (“DDA”) is required for a SkyBell HD Wi-Fi Video Doorbell Device when connected to an indoor digital doorbell chime system. The SkyBell DDA enables user to remotely control the indoor digital doorbell chime through the use of the SkyBell HD mobile app (either Android or Apple iOS). Users may use the mobile app to turn the chime on or off, whichever is more convenient. It functions similar to a ‘Do Not Disturb’ feature. When the indoor chime is turned off, users will continue to receive notifications sent to their mobile device, but the chime will not ring inside the home.
SkyBell Digital Doorbell Adapter Requirements
The SkyBell DDA installs inside of an indoor digital doorbell chime by connecting the wires to the terminals used for ‘Front’ (representing the front doorbell) and ‘Trans’ (representing the transformer, which is used for regulating low-voltage power of wired indoor digital chime systems). The diagram below shows how the SkyBell DDA connects to the terminals inside of a digital doorbell chime, which is connected to both the SkyBell HD Wi-Fi Video Doorbell and the transformer.
SkyBell Digital Doorbell Adapter Install Guide
Enabling Digital Chime in SkyBell App
Once the Digital Doorbell Adapter is installed into the digital chime circuit, please ensure that the “Digital Chime” feature is enabled within the SkyBell app.
- Tap on Gear Icon for SkyBell Device connect to the Digital Chime Circuit.
- Look under Audio Settings and tap on Indoor Chime
- Tap to turn on Digital Door Chime
- Tap Save Changes
Without this feature enabled, users will experience irregular behavior from the SkyBell and/or the chime such as warped tones, constant ringing from the chime, or power loss to the chime.
Troubleshooting
If you connect your SkyBell to a digital chime system without the Digital Doorbell Adapter, you may experience the following:
- Your digital chime will ring continuously until the SkyBell is disconnected from power
- The SkyBell may not power up because the digital chime is pulling the majority of power from the transformer
- The transformer may hum or buzz because it is not able to send enough power to both your digital chime and the SkyBell