The SkyBell HD is engineered to work on the 2.4 GHz frequency band because 2.4 GHz has better range than a 5 GHz frequency band. It will not work on the 5GHz frequency. Many of the newer models of routers come with simultaneous 5 GHz and 2.4 GHz bands. This is called a Dual Band Router.
Separating the 2.4 GHz band from the 5 GHz band is required for SkyBell HD to perform properly. During the sync process, both your mobile device and your SkyBell HD need to connect to the 2.4 GHz signal.
It is not mandatory to disable the 5GHz band completely and it is possible to separate the two bands by opening your router settings and changing the name (SSID) of each band. Then, simply connect to the WiFi name allocated to the 2.4GHz band on your phone and the SkyBell HD during the sync process.
The first step is to determine what type of router you have. Find the make and model of your wireless router; this is typically found on the router itself.
Logging into your router configuration page:
Every router has a configuration page where the user can change and alter settings to personalize his or her wireless network for the best conditions. Every router has an IP address (internal Protocol) that can be entered into a web browser's address bar.
The most common universal IP addresses are:
192.168.0.1 OR 22.214.171.124
After you entered one of those two addresses, a username and password box will show up.
The default login information should be located on a sticker on the actual router.
Typically, it will be :
Password: blank or admin
This can vary from router-to-router, though. Visit Set Up Router for more information.
Once you are within the Router Config page, you will be able to change the settings to be compatible with the SkyBell HD.
RADIO MODE: B, G, B/G/N mixed or B/G mixed are compatible radio modes. N-Only is NOT compatible with the SkyBell 2.0. (NOTE: SkyBell HD is compatible with N-Only modes!)
BANDWIDTH: 20 or 20/40 Mhz would be the correct settings to choose.
SECURITY/PASSCODES: Should be WPA or WPA2 with a password recommended 10 characters.
MAC FILTERING: Should be Disabled
DNS: Primary DNS should be 126.96.36.199
After confirming these settings, you have successfully configured your router!
Here is an example for how to do this on the Apple Airport Extreme router:
1. Launch the Airport Utility from your desktop.
2. Click the Airport Extreme icon and select Edit.
3. Click the Wireless tab. You'll see the name of your network in the field labeled Wireless Network Name.
4. Click the Wireless Option button.
5. Check the box labeled 5GHz network name. This will append 5GHz to the existing name or you can enter something else.
6. Now the 2.4GHz network will have the name displayed in step 3, and the 5GHz network will have the name displayed in step 5.
7. To configure the SkyBell, select the 2.4GHz name under Settings: Wi-Fi.
8. Once the SkyBell has been configured, you can return to Airport Utility and un-check the box for the 5GHz network name if you want.
If you need assistance with any of the above steps, please do not hesitate to contact our Technical Support team.