Ports to Open in Firewall

To open the required ports, the SkyBell will need to be assigned a static IP address.

You can accomplish this by following these instructions:

1. Get the SkyBell's MAC address under the “Device Information” tab in settings.

2. Check the router’s client list to find the SkyBell’s IP address by matchingit with the MAC address.

3. Create a static IP address tied to the MAC address of the SkyBell.

4. Port forward the above ports for the static IP/MAC address for the SkyBell.

Please try opening the following ports in your router:

  • 5683-5684 UDP
  • 5004-5010 UDP
  • 16384 - 32767 UDP
  • 443 UDP,TCP
  • 123 UDP (NTP)
  • 53 TCP,UDP (DNS)

How do I find the MAC address for my SkyBell?

The MAC address is located in the SkyBell mobile app for iOS and Android. 

  1. Open the SkyBell App on your iPhone or Android phone
  2. Tap the Device Settings icon (gear icon in the top right corner of the app)
  3. Tap Device Information
  4. Scroll down to MAC Address

The MAC address is also found by accessing your wireless router settings and looking at the list of connected devices. 

How do I change the band on my router to 2.4GHz?

The SkyBell HD is engineered to work on the 2.4 GHz frequency band because 2.4 GHz has better range than a 5 GHz frequency band. It will not work on the 5GHz frequency.  Many of the newer models of routers come with simultaneous 5 GHz and 2.4 GHz bands. This is called a Dual Band Router.

Separating the 2.4 GHz band from the 5 GHz band is required for SkyBell HD to perform properly. During the sync process, both your mobile device and your SkyBell HD need to connect to the 2.4 GHz signal.

It is not mandatory to disable the 5GHz band completely and it is possible to separate the two bands by opening your router settings and changing the name (SSID) of each band. Then, simply connect to the WiFi name allocated to the 2.4GHz band on your phone and the SkyBell HD during the sync process.

The first step is to determine what type of router you have. Find the make and model of your wireless router; this is typically found on the router itself.

Logging into your router configuration page:

Every router has a configuration page where the user can change and alter settings to personalize his or her wireless network for the best conditions.  Every router has an IP address (internal Protocol) that can be entered into a web browser's address bar.

The most common universal IP addresses are:

192.168.0.1 OR 192.196.1.1

After you entered one of those two addresses, a username and password box will show up.

The default login information should be located on a sticker on the actual router.

Typically, it will be :

Username: admin 

Password: blank or admin

This can vary from router-to-router, though.  Visit Set Up Router for more information. 

 Once you are within the Router Config page, you will be able to change the settings to be compatible with the SkyBell HD.

RADIO MODE: B, G, B/G/N mixed or B/G mixed are compatible radio modes. N-Only is NOT compatible with the SkyBell 2.0. (NOTE: SkyBell HD is compatible with N-Only modes!)

BANDWIDTH: 20 or 20/40 Mhz would be the correct settings to choose.

SECURITY/PASSCODES:  Should be WPA or WPA2 with a password recommended 10 characters.

MAC FILTERING: Should be Disabled

DNS: Primary DNS should be 8.8.8.8

After confirming these settings, you have successfully configured your router!

Here is an example for how to do this on the Apple Airport Extreme router:

1. Launch the Airport Utility from your desktop.

2. Click the Airport Extreme icon and select Edit. 

3. Click the Wireless tab. You'll see the name of your network in the field labeled Wireless Network Name. 

4. Click the Wireless Option button. 

5. Check the box labeled 5GHz network name. This will append 5GHz to the existing name or you can enter something else. 

6. Now the 2.4GHz network will have the name displayed in step 3, and the 5GHz network will have the name displayed in step 5. 

7. To configure the SkyBell, select the 2.4GHz name under Settings: Wi-Fi. 

8. Once the SkyBell has been configured, you can return to Airport Utility and un-check the box for the 5GHz network name if you want.

If you need assistance with any of the above steps, please do not hesitate to contact our Technical Support team.

How do I connect my Airport Extreme Router?

Router Update: Airport Extreme

Here is a process to set up the 2.4ghz on Airport Extreme for syncing to SkyBell.

1. Launch the Airport Utility.
2. Click the Airport Extreme icon and select Edit.
3. Click the Wireless tab. You'll see the name of your network in the field labeled Wireless Network Name.
4. Click the Wireless Option button.
5. Check the box labeled 5GHz network name. This will append 5GHz to the existing name or you can enter something else.
6. Click Save. Click Update. Airport Extreme will restart.
7. Now the 2.4GHz network will have the name displayed in step 3, and the 5GHz network will have the name displayed in step 5.
8. To configure the SkyBell, select the 2.4GHz name under Settings: Wi-Fi.
9. Once the SkyBell has been configured you can return to Airport Utility and uncheck the box for the 5GHz network name, if you want.

Network Requirements

SkyBell requires a 2.4 GHz wireless router connection with its own SSID. SkyBell will not work on a 5 GHz wireless. If you have a dual-band router, be sure to segregate your wireless channels and connect SkyBell to the 2.4 GHz channel.

SkyBell works best on the 20 MHz bandwidth and with WPA2 security settings.

You also need a minimum of 1.5 mbps upload speed to 'Watch Live' on the SkyBell application.

For best use, you may want to use an extender if the SkyBell is more than thirty feet away from the router to assist in getting a solid, consistent connection.  Please click here for more information on setting up an extender.

SkyBell can only connect to a 2.4 Ghz network band
Password encryption type: WPA2
Mac Filtering: Disabled. 
DNS: Primary DNS - 8.8.8.8

How do I connect to Wi-Fi?

For SkyBell HD, please download the SkyBell HD app and follow the steps in the app. For additional troubleshooting, visit our support section.

How can I tell if the Wi-Fi signal is strong enough at my front door?

Your SkyBell requires a minimum Wi-Fi strength of 1.5 mbps upload and 1.5 mbps download to function optimally. You can test the Wi-Fi signal at your door by following the steps on this page: Speed test instructions. Make sure the door to your home is closed when your run the test.

How strong is the WiFi signal and how can I test it?

The actual range will depend on the strength of your router and the walls/materials of your home. In almost all cases, SkyBell will require 1.5 mbps upload speed. Please note that your connection upload speed needs to be fast enough to upload video from SkyBell.

Click the link to see how to do a Speed Test.

Which Wi-Fi formats is SkyBell compatible?

SkyBell is designed to work best with B, G and N wireless network formats. SkyBell only works with the 2.4 ghz band. If you have a dual-band router, you must segregate the 2.4ghz band and create a unique SSID for the 2.4 ghz network.

If you have an “n-only” router, you must switch the setting so that the router is set to b/g/n.

Does SkyBell work without internet?

No. SkyBell requires full time access to the internet and will not work without it. SkyBell connects to your home’s wireless networks (2.4 ghz only) and is compatible with B/G/N wireless networks.