What is the shipping status of my order?

Website orders are typically fulfilled every week day and shipped US Domestic UPS and USPS Priority. Shipping can take up to seven (7) days for East Coast, two (2) - three (3) days for West Coast. Customers will receive an auto-generated email from Shopify with a tracking number once shipped. If you enter a tracking number and it shows "invalid" the label may have been printed but not yet scanned on your package. Please try again a little later in the day.

How do I cancel my SkyBell order?

Purchases made on www.skybell.com can be cancelled, provided that the cancellation occurs prior to the purchase being fulfilled. Once the purchase is fulfilled, the order will be subject to the standard return policy, outlined in the Terms of Use (http://www.skybell.com/terms-of-use/).

Please contact our customer care team by clicking on create a ticket below with the following information, so that they may assist you in cancelling your order:

Full Name On Order:

Shipping Address:

Order Number:

Date That The Order Was Placed:

Full List of Items Ordered (specifying which items are to be cancelled):

(If you attach a copy of the Order's Confirmation Email to our Customer Care team, this will satisfy all information required and we'll immediately cancel your order)

SkyBell Returns and Warranties

SkyBell Technologies Warranty:

SkyBell Technologies offers a one-year limited warranty on all devices that were purchased new and from an authorized re-seller from the date of original date of purchase. To receive instructions for obtaining repair or replacement warranty services you must  email: SkyBell Support to determine your eligibility, please be prepared to provide your proof-of-purchase.

Reseller Limitations:

Devices purchased from unauthorized dealers and/or individuals reselling new or used devices, are not eligible to receive Warranty service or a refund of any kind.

Refunds:

We offer a 60-day money back return policy for USA and Canada Orders where you may return your SkyBell purchased from SkyBell.com within 60 days of purchase date proof of purchase is required. Returns initiated within the Standard Return Period shall be eligible for a full refund minus shipping & handling. You must email: SkyBell Support to submit a refund request.

All returns are normally processed in 7-10 business days. (NOTE: If you purchased your SkyBell from a re-seller, you are subject to their return policy and we cannot accept any returns from them.)

Devices Purchased From an Authorized Third Party Dealer:

The return of a device purchased from an authorized third party shall be governed by the third party’s return policy. We are not obligated to accept the return of any Device purchased from third party vendor.

International Orders:

All sales are final. We will not accept device returns and we will not refund the purchase price. If your device is defective, the terms of our Limited Warranty will apply, but you will be responsible for paying all shipping and handling charges.

Can I cancel my SkyBell order?

Purchases made on www.skybell.com can be cancelled provided the cancellation occurs prior to the purchase being sent to fulfillment. Once the order is being processed for fulfillment, the order will be subject to the standard return policy, outlined in the Terms of Use.

Per IndieGoGo’s policy, there are no cancellations or refunds for contributions made during the IndieGoGo campaign.

All cancellation refunds will be paid net of any expenses incurred by SkyBell Technologies and could take up to 10 business days for processing.

Can I return my SkyBell?

You can return your SkyBell if you purchased from us or one of our authorized resellers and a refund is applicable per our full return policy. We offer a 60-day money back return policy for orders made on our website. Shipping, handling and a $30 restocking fee will be deducted from your refund amount. Returns will be processed in 7-10 business days.

International orders (not including Canada) are final and cannot be returned or exchanged.

To see our entire refund policy, read the terms and conditions found on our legal page.

If you purchased SkyBell from an authorized reseller, you are subject to their return policy. To initiate a refund and to arrange for the return of the product, please create a customer service ticket.

To see our entire refund policy, view or terms and conditions found on our legal page.

Free Shipping Details

The free shipping included in orders on SkyBell.com is for ground shipping and to addresses in the USA.