Not Responding To Button Push

If your SkyBell is not responding to a button push, perform the following hard reset procedure to re-initialize the SkyBell:

  1. Remove the SkyBell from the mount leaving it powered-off for at least a minute. Please examine the device for any bulging or apparent damage.
  2. Reattach the device back to its mount. It should take a few minutes for the SkyBell to startup before it will go further.
  3. Once the SkyBell flashes yellow, you should remove the SkyBell from the App before a re-sync is attempted. If SkyBell stays yellow and does not proceed, pull it and pursue a replacement.
  4. Once flashing Green/Red you can then click add SkyBell in the app and re-sync again

Recommended Transformers for the SkyBell HD

For a single SkyBell, the recommended transformer is a 16VAC 10VA transformer.  We recommend this transformer on Amazon or this transformer/chime kit from Home Depot.

For more than one SkyBell, the recommended transformer is a 24VAC 40VA transformer.  We recommend this transformer on Amazon.

How can I check my power voltage?

You can use a standard volt meter to check the voltage coming from the wires at your front door. The voltage should measure between 10-36 VAC 10 VA. If your voltage is less than 12VAC, we recommend you change your home’s transformer. Click to see a list of approved transformers.

What are the power and voltage details?

Voltage 120/1130v AC, or 220/230/240v AC Transformer Range: 8-36v AC, 8-15 VA Low Voltage Transformer(UK/Europe) 8-36v AC, 1 AMP 8-15 VA.

Is there a backup battery?

There is an internal battery that serves to regulate power and provide consistent power for SkyBell’s advanced features. SkyBell HD has a built in battery used for power regulation.

Does it require power? What is the setup?

Yes. SkyBell requires full time power from a low voltage transformer and is compatible with secondary power from 10-36 VAC 10 VA. SkyBell also requires connection to a wired doorbell chime. Simply remove your old doorbell button and attach the two wires to SkyBell (assuming your power setup is correct and you have a wired doorbell chime). You will still hear the home doorbell chime in the house.

SkyBell is only designed to work with a low voltage transformer and wired doorbell (mechanical or digital with adapter). The primary power standard to the transformer can be 120/130 VAC or 220/230/240 VAC. The secondary power from the transformer to SkyBell must be 10-36 VAC 10VA.

WARNING: DO NOT CONNECT BOTH WIRES OF SKYBELL TO A TRANSFORMER, VDC POWER SUPPLY OR OTHER POWER SOURCE WITHOUT EITHER (A) WIRED DOORBELL CHIME OR (B) 10 OHM/10 WATT RESISTOR. IF YOU INSTALL SKYBELL WITHOUT A WIRED DOORBELL CHIME, YOU MUST USE A 10 OHM/10 WATT RESISTOR BETWEEN ONE CONNECTION TO SKYBELL FROM THE POWER SOURCE. FAILURE TO DO THIS CAN DAMAGE SKYBELL AND WILL AUTOMATICALLY VOID YOUR WARRANTY.