What is the shipping status of my order?

Website orders are typically fulfilled every week day and shipped US Domestic UPS and USPS Priority. Shipping can take up to seven (7) days for East Coast, two (2) - three (3) days for West Coast. Customers will receive an auto-generated email from Shopify with a tracking number once shipped. If you enter a tracking number and it shows "invalid" the label may have been printed but not yet scanned on your package. Please try again a little later in the day.

How do I cancel my SkyBell order?

Purchases made on www.skybell.com can be cancelled, provided that the cancellation occurs prior to the purchase being fulfilled. Once the purchase is fulfilled, the order will be subject to the standard return policy, outlined in the Terms of Use (http://www.skybell.com/terms-of-use/).

Please contact our customer care team by clicking on create a ticket below with the following information, so that they may assist you in cancelling your order:

Full Name On Order:

Shipping Address:

Order Number:

Date That The Order Was Placed:

Full List of Items Ordered (specifying which items are to be cancelled):

(If you attach a copy of the Order's Confirmation Email to our Customer Care team, this will satisfy all information required and we'll immediately cancel your order)

Can I cancel my SkyBell order?

Purchases made on www.skybell.com can be cancelled provided the cancellation occurs prior to the purchase being sent to fulfillment. Once the order is being processed for fulfillment, the order will be subject to the standard return policy, outlined in the Terms of Use.

Per IndieGoGo’s policy, there are no cancellations or refunds for contributions made during the IndieGoGo campaign.

All cancellation refunds will be paid net of any expenses incurred by SkyBell Technologies and could take up to 10 business days for processing.

Free Shipping Details

The free shipping included in orders on SkyBell.com is for ground shipping and to addresses in the USA.

Will SkyBell work outside the USA?

Yes. You can buy an SkyBell for use outside of the USA. US customers will be able to receive alerts and communicate with their visitors while traveling abroad. Be sure to check with your wireless service provider to see if additional rates or fees will apply.

SkyBell also works for homes outside the USA.