Can I cancel my SkyBell order?

Purchases made on can be cancelled provided the cancellation occurs prior to the purchase being sent to fulfillment. Once the order is being processed for fulfillment, the order will be subject to the standard return policy, outlined in the Terms of Use.

Per IndieGoGo’s policy, there are no cancellations or refunds for contributions made during the IndieGoGo campaign.

All cancellation refunds will be paid net of any expenses incurred by SkyBell Technologies and could take up to 10 business days for processing.

What is the SkyBell Warranty?

SkyBell comes with a 1 year limited manufacturer’s warranty. If your SkyBell is defective, contact customer service and we will assist you with the return process. To review our warranty policy in its entirety, visit our legal page.

Can I return my SkyBell?

You can return your SkyBell if you purchased from us or one of our authorized resellers and a refund is applicable per our full return policy. We offer a 60-day money back return policy for orders made on our website. Shipping, handling and a $30 restocking fee will be deducted from your refund amount. Returns will be processed in 7-10 business days.

International orders (not including Canada) are final and cannot be returned or exchanged.

To see our entire refund policy, read the terms and conditions found on our legal page.

If you purchased SkyBell from an authorized reseller, you are subject to their return policy. To initiate a refund and to arrange for the return of the product, please create a customer service ticket.

To see our entire refund policy, view or terms and conditions found on our legal page.

Free Shipping Details

The free shipping included in orders on is for ground shipping and to addresses in the USA.

How can I buy an SkyBell?

SkyBell is currently for sale at:,, select Best Buy stores, and