What if my SkyBell gets stolen?

SkyBell incorporates a number of theft prevention tactics to help keep your SkyBell on your wall. First, the set screw is proprietary and it cannot be accessed with pliers because it is not exposed. Second, SkyBell’s mount will not work if it is forcibly removed from the wall. Third, we can remove the device from the server, preventing it from being added to another account. Lastly, SkyBell has an active motion sensor and can alert you within seconds of someone attempting to steal your SkyBell. You can snap their photo and just tell them you’re calling the cops.

While theft is extremely unlikely (and has yet to happen with tens of thousands of customers), we still offer a theft replacement guarantee. If your SkyBell is stolen, we will replace it free of charge. To be eligible for our theft replacement guarantee you must have purchased your SkyBell from an authorized SkyBell reseller. You must also provide us with proof of purchase and a police report. Guarantee valid only in the continental United States. You will be billed $19.95 for shipping and handling.

Will SkyBell work for me? What can I check to make sure?

SkyBell is designed to replace your current doorbell. SkyBell needs four things to be able to work for your door:

  1. Direct power from low voltage transformer. SkyBell is only designed to work with your current doorbell’s low voltage transformer. The primary power standard to the transformer can be 120/130 VAC or 220/230/240 VAC. The secondary power from the transformer to SkyBell must be 10-36 VAC 10 VA. SkyBell can work with a 12 VDC power supply but you MUST use a 10ohm/10watt resistor on one connection between SkyBell and your power supply. Failure to do so will damage your SkyBell and automatically void your warranty. Do not connect both wires of SkyBell to a transformer or power supply without either a wired doorbell chime in series or a resistor. If you DO NOT use a doorbell chime, a 10 ohm / 10 watt resistor MUST BE USED between one connection of SkyBell and the power source.
  2. 2.4 Ghz WiFi Connection with full time internet. SkyBell requires a 2.4 Ghz wireless router connection with its own SSID. SkyBell will not work on a 5 Ghz wireless standard at this time. If you have a dual-band router, be sure to segregate your wireless channels and connect SkyBell to the 2.4ghz channel. SkyBell also requires that N-only routers be set to b/g or b/g/n settings and not “N-Only”. SkyBell works best on the 20 MHz bandwidth and with WPA security settings.
  3. 1.5 mbps Wi-Fi Upload Speed. For SkyBell to work at its best, we recommend that the SkyBell be placed in an area that receives a good Wi-Fi signal that allows for at least 1.5 mbps upload speeds and 1mbps download speeds. If you do not have enough Wi-Fi signal strength, you can move your router closer to your door or purchase a Wi-Fi range extender. Click the link to see the range extender we recommend. To check your network’s upload speed, please follow the instructions on this page: Speed Test.
  4. Wired Doorbell Chime SkyBell works with mechanical and digital doorbell chimes. A mechanical doorbell chime does not require any additional effort. A digital doorbell chime requires the SkyBell Digital Doorbell Adapter, which may be sold separately. The only way to know for sure if you have a mechanical door chime is through visual inspection. A mechanical doorbell chime looks like the picture below. At this time, SkyBell is not compatible with wireless doorbell chimes or intercom systems. Click the link to see a list of door chimes we recommend to use with SkyBell.

Do I need an existing doorbell?

No, but it’s preferable if you do. SkyBell must function as part of complete circuit, meaning it requires direct power on one side and a wired doorbell (or resistor) on the other. The power must come from a low voltage transformer with 10-36 VAC 10VA. If you do not use a wired doorbell chime, you must use a resistor. If you must use direct current, then make sure it is 12VDC (0.5 to 1.0 amps) and you must also use a 10 Ω (Ohm) / 10 W (Watt) Resistor between one wire of SkyBell and one wire of the power source.

Does it require power? What is the setup?

Yes. SkyBell requires full time power from a low voltage transformer and is compatible with secondary power from 10-36 VAC 10 VA. SkyBell also requires connection to a wired doorbell chime. Simply remove your old doorbell button and attach the two wires to SkyBell (assuming your power setup is correct and you have a wired doorbell chime). You will still hear the home doorbell chime in the house.

SkyBell is only designed to work with a low voltage transformer and wired doorbell (mechanical or digital with adapter). The primary power standard to the transformer can be 120/130 VAC or 220/230/240 VAC. The secondary power from the transformer to SkyBell must be 10-36 VAC 10VA.

WARNING: DO NOT CONNECT BOTH WIRES OF SKYBELL TO A TRANSFORMER, VDC POWER SUPPLY OR OTHER POWER SOURCE WITHOUT EITHER (A) WIRED DOORBELL CHIME OR (B) 10 OHM/10 WATT RESISTOR. IF YOU INSTALL SKYBELL WITHOUT A WIRED DOORBELL CHIME, YOU MUST USE A 10 OHM/10 WATT RESISTOR BETWEEN ONE CONNECTION TO SKYBELL FROM THE POWER SOURCE. FAILURE TO DO THIS CAN DAMAGE SKYBELL AND WILL AUTOMATICALLY VOID YOUR WARRANTY.

What is the size of the SkyBell device?

Will it work on Android?

Yes, The SkyBell Android app should work on most Android devices. It is optimized for the following versions of the Android operating system:

  • Jelly Bean 4.1, 4.2 and 4.3
  • Kit Kat 4.4

It is optimized for the following phones:

  • Nexus S
  • HTC One
  • Samsung S3, S4 and S5
  • Samsung Note 2 and Note 3

We will continue adding more phone models to this list of optimized devices.

To find the SkyBell Android app in the Google Play Store, search “SkyBell”.

How do I install my SkyBell?

Download the SkyBell HD app from the app store and watch the video for full instructions. Please visit our support page for additional resources to help you install your SkyBell.

How does SkyBell work?

When a visitor presses the button on SkyBell, everyone who has an approved mobile device will simultaneously receive an alert that somebody is at the door. If you accept the alert, SkyBell’s video camera will send a live video feed to your smartphone so you can see, hear and speak to the person at your door.