Syncing

Step 1: Determine the information required for Advanced Sync with the instructions below.

Step 2: After verifying that information, hard reset the SkyBell by pressing and holding the
SkyBell button. The LED will flash rapid green > red and green > blue > yellow.

Step 3: Once you see the LED flash yellow, please release the SkyBell button. During this time,
please delete your SkyBell device from within the SkyBell app if you have not already. Within a
minute or two, your SkyBell will be flashing red and green.

Step 4: Once it is flashing red and green, select 'Add a new SkyBell' in your app and follow the
on-screen instructions to re-sync your device until after you have selected your network. When
asked to input your password, please select the "Advanced" at the top. Put in your Wi-Fi
password and the additional information required.

How to Determine the Information Required for an Advanced Sync:

IP Address: Use the first three numbers from the gateway
and 201 for the 4th number (e.g. if the gateway is
192.168.1.x, use 192.168.1.201, if gateway is 10.0.0.x, IP
would be 10.0.0.201) The goal is to use an unused IP
address and pinging an IP address may be helpful in
determining if an IP is in use or not (see below). *Note: the
IP range may be only 2-100, so if using 201 doesn't work,
try a number between 2 and 100.
Subnet Mask: Always 255.255.255.0
Gateway: On iPhone, connect to the network you are
planning on syncing with in Wi-Fi settings. Tap the blue
“i” and write down the number after "Router". For
Android, download an application called “Mocha Ping Lite”
and press "Net Status". On the “Net Status” page it will say
"Gateway"; use this number. Alternatively, you can check
for "Default Gateway" on the sticker on the back or bottom
of the router. See next section for further instruction.
DNS: Always 8.8.8.8

Sample Information:
IP Address: 192.168.1.201 | 192.168.0.87 | 10.0.0.201
Subnet Mask: 255.255.255.0 | 255.255.255.0 | 255.255.255.0
Gateway: 192.168.1.254 | 192.168.0.1 | 10.0.0.1
DNS: 8.8.8.8 | 8.8.8.8 | 8.8.8.8

Determining Gateway/Pinging IP Addresses:

On iPhone, you can use the phone’s settings itself to determine the gateway by connecting to the
network you will be using for the SkyBell, then pressing the “i” and writing down the number
after “Router”.

Mocha Ping Lite (called Network
Ping Lite on iPhone) is a free and
easy to use app that can be used to
determine the gateway and ping
IP Addresses. On Android, you
can use this app to find the
gateway since it does not show up
in the phone’s Wi-Fi setting.
Connect to the network that will
be used with the SkyBell.
Download the app, open it, and
press “Net Status”. Write down
the number following “Wi-Fi
Gateway”

You can also use Mocha Ping Lite to ping an IP address. This is helpful in determining that an
IP address is unused by another device on your network and safe to use if you have a larger than
average number of devices connected to your network.

On iPhone, press "Ping" and type in the potential IP address and hit "Start". After a few seconds,
press "Stop". If it says "request timed out" and "100% packet loss", then the IP address is open
and safe to use. If it says "x packets received, 0% packet loss", then the IP address is in use and
not safe to use. *Note: using an occupied IP address will cause the sync to fail.

On Android, press "Single Ping" and type in the potential IP address and hit "Start".

If it says "Destination Host Unreachable" and "100% packet loss", then the IP address is open
and safe to use. If it says "x packets received, 0% packet loss", then the IP address is in use and
not safe to use. *Note: using an occupied IP address will cause the sync to fail.

Troubleshooting the Advanced Sync:

Blinking Orange: If during an Advanced Sync, the SkyBell does not go past blinking orange, it
means that the password is wrong or it is not WPA2 password encryption. Please verify that
those two things are correct and go back to Step 1. *Note: you may want to try a normal sync if
this is the case, as it may have been stuck in blinking orange due to one of these two things in the
first place.
Blinking Green/Blue: This generally means that either the gateway is incorrect, the gateway and
IP address are not the same format (e.g. Gateway is 192.168.0.1 and IP address used was
192.168.1.201), or the IP address used is out of range (e.g. the range is 192.168.1.2-100 and the
address used 192.168.1.201). Verify the gateway is correct by making sure you are connected to
the right network when doing the steps to determine the gateway and make sure the IP address
and gateway have a matching format. Go back to Step 1 after checking this information.

If you need any further assistance or want someone to walk you through this process, please
either give us a call.