PLEASE NOTE: THE SHARING FUNCTIONALITY ON THE SKYBELL HD APP IS NO LONGER ACTIVE AND THE SHARING FUNCTIONALITY IS DEPRECATED ON THE SKYBELL HD APP.
SHARING FUNCTIONALITY IS WORKING AS NORMAL ON THE NEW SKYBELL (GEN5) APP.
The SkyBell app allows users to share media and limited account access via an email link, however sometimes the receiving party does not receive the link. Typically, when this happens, it's due to the receiving email spam filter and spam settings blocking or filtering out the email.
There are a couple of actions the receiving party can do to teach their email spam filter to allow the SkyBell email.
1) Safe list the SkyBell email address.
Most email providers use their integrated address book as a safe list. Meaning, any email address in the address book gets to bypass the inbound spam filter.
Have the recipient go to their email and add this address to their contacts: email@example.com
Once firstname.lastname@example.org is safe listed, have the sender go back to Manage Sharing in the mobile app, delete the pending invite and, retype it in.
2) Send a message to email@example.com
If the invite still does not appear in the recipient's inbox, have the recipient send a blank email to firstname.lastname@example.org, this also teaches the recipients spam filter that emails from the SkyBell app can be trusted.
If you are still having issues receiving emails from the SkyBell app, please reach out to our technical support department for assistance.