SkyBell Gen5 Beta: Active Issues – SkyBell Technologies

This page contains known unresolved issues documented from user feedback.
Development and Engineering teams are working on the reported issues.
Once the issues are resolved they will be removed from this page and moved over to SkyBell Gen5 Beta: Resolved Issues.

Please use the link below to submit feedback*.
SkyBell Gen 5 Connect Beta Feedback Form
* The link will take you to a Google Document. The feedback form is only for app feedback.

Item: User Name Case Sensitivity
SkyBell Device: All
Customer Device: Android & iOS
SkyBell App Version: Current
Description: Users are not able to login with valid username if the letter case (uppercase/lowercase) letters are mixed.
(Password Case Sensitivity is functioning normal)

Current Work Around: Try typing in the username matching the normal case sensitivity you used at signup. Or, use all lowercase for username when logging into the app.

Item: Notifications not generating audio or haptic feedback.
SkyBell Device: All
Customer Device: Android & iOS
SkyBell App Version: Current
Description: Users are reporting that notifications will not vibrate or trigger audio signal when triggered. Visual notifications (pop-ups) will appear on screen.

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