Android Notification Troubleshooting

If you are not receiving Notifications from your SkyBell, and you are using an Android device. Try these steps:

Make sure you have notifications set to "On" for the SkyBell Mobile App.

1. Open Settings
2. Choose Application Manager
3. Locate and choose the SkyBell app
4. Confirm that notifications is set to "on"

If your notifications are enabled for SkyBell, but still not working, you may need to clear the Cache.

1. Make sure that notifications are turned on in the SkyBell App.
2. Log out of the SkyBell App
   • Tap the SkyBell Icon in the top left hand corner of the screen
   • Tap the Person Icon in the top left hand part of the device list screen
   • Tap Sign Out Button
   • Go to the Settings Menu
3. Find Apps (or Applications, depending on your device) in the menu, then locate the SkyBell App.
4. Tap on Storage.
5. Tap on Clear Data - this will reset the notifications token.
6. Go back to the SkyBell App.
7. Sign into the SkyBell App.

If you are not receiving notifications to your Android while on mobile network, but are receiving notifications when on WiFi: 

1. Go to settings>connections>data usage>Google services
2. Ensure "restrict background data" is NOT selected